Returns

Cancellations, Credits, Refunds and Returns

Should the customer and/or recipient of the product or service not be satisfied by the product, the customer may contact WineLook by email at info@WineLook.com.au . WineLook staff will attempt to resolve the customers’ complaint via email.
Any alcoholic products, beverages, food or food related items that are unsealed, damaged and/or opened by the customer at any time may not be refunded. Other products that are opened by customers after delivery may not be refunded if the returned product to the below specified address contains less than 50% of the initial amount.  The conditions for refund, replacement or credit to the customers will be determined by the suppliers of the product to WineLook. Should the product prove to be below standard, WineLook may chose to provide a full or partial refund or a replacement of equal or greater value to the customer.

It advisable that customers take great care and head in selecting their products. WineLook promises not to send off any known damaged or substandard products intentionally.

Customers can send faulty products with their wrapping (only after contacting the WineLook team and receiving permission from an authorized member of staff) to the address:

129 St. Georges Pde,
South Hurstville,
Sydney, NSW,2221,
Australia