Frequent Questions > CUSTOMER SERVICE > General Questions
FAQ
How does WineLook select their products?
The same principals as we use to taste wine: ‘see, sniff and taste’. We apply these to our market research. We are not a new ‘home brand’ company that blends wines from widespread vineyards. WineLook has an outlook towards export, where individuality of a winery, grape type, age of wines, terroir (soil, climate topography), wine show success, price, reputation of winery and winemaker, records of WineLook tasting are all criteria that we look at before selecting wines.
Does WineLook export bulk (liquid in tank)?
No, we specialize in fine boutique Australian bottled wine. We offer a high level of personalized service, not only to our regular customers, but also to newcomers.
Why do earlier vintage cost more than new releases?
The prices for earlier vintages can be slightly higher, sometimes significantly higher. This is because high quality wines have longer gestation periods. Through the production process of vintage wines involves maintenance and storage of wine in special environments, this ads to the cost of the inventory. We also found that the popularity of wines which have the ability to be cellared is steadily growing. WineLook trying to keep expenses down by making future deals with wineries in appropriate circumstances. This may ensure lower prices for the consumer.
Is it safe to purchase wine online?
Yes, modern online security companies take every measure to ensure that your transaction is processed securely and without hindrance. Making online payments is an easy and secure way to purchase wine and accessories from WineLook and to take advantage of specials that we may run for online customers. WineLook incorporates PayPal technology within its secure payment system. PayPal is one of the worlds leading SSL payment systems which has recently purchased its rival VeriSign. The security measures that these companies take ensures trust and peace of mind for any online customers.
Does different corkage affect the wine in any way?
Corkage is an important and somewhat volatile issue of debate within both the winemaker and wine consumer community. Many traditional lovers of wine prefer the old cork closure for their wine. This point of view is completely justifiable as corks can provide quality seals for wine, are relatively cheap and easy to implement and possess an irreplaceable sense of romanticism that has for centuries been associated with corked wine. On the other hand, many modern critics of corked wine present the scientific argument that mould can grow within the spores of the corks, which can effect the taste and aroma of the wine endowing it with a ‘flat’ taste. Read more....
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